CWP/CSP – Common Switching Platform (CSP) service
Switch your customers seamlessly with CWP/CSP
What is One Touch Switching?
One Touch Switching is a regulatory requirement mandated by Ofcom for Retail Communication Providers (RCPs) serving residential customers. The deadline for compliance is September 12, 2024.
One Touch Switching
Launch Date - 12 Sept 2024
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CWP/CSP serves as a Full Management MAP to the OTS Hub
We handle everything, including billing, so you can focus on your core business. As a Full Management MAP we’re responsible for:
- Platform & Service
- Contract – Membership Agreement
- Billing
- Onboarding Support
- Testing and Production Readiness
- First-line Support for any technical issues
Common Switching Platform features
The CSP service includes:
- A switching service fully compliant with the latest OTS process and Application Programming Interface (API) standards
- An ability to switch broadband services as a gaining, or a losing provider (consumer and business broadband switching)
- Consume the service through an API integrated to your Business Support Systems (BSS) or through our web portal
- Comply with the Ofcom 60 second response SLA by uploading your match data to our platform
- Option to use our web-plugin provision to maximise automatic capture of customers wishing to switch via your website.
- Handle RCP to RCP out-of-process tickets via API or web portal
- An ability to switch broadband services today between our growing number of members and with TOTSCo connected retailers as soon as their platform is available
- Reporting metrics and graphs that show how well your switching process performs
- A tiered membership structure providing switching services at lowest cost as we are a member owned not for profit organisation created to serve the UK telecoms industry with subscriptions from £54 p.a.
- A set of professional services that help you integrate your BSS platform to the CSP service
- A considerable member support structure with member portal, ticket management, extensive knowledge base and subscription management capabilities
- Being a part of a growing number of likeminded members who wish to collaborate in their OTS journey and maximise the growth of their respective customer bases. Join our monthly stakeholder group calls.
Our pricing
Our Price structure is based on the number of residential customers recorded on the last annual reference date (30th June):
| Residential customers | Setup | p.a. | p.q. | p.m. | ||
| Tier 1 | 1 | 50 | £100 | £108 | £28.50 | £10.00 |
| Tier 2 | 51 | 250 | £100 | £216 | £57.00 | £20.00 |
| Tier 3 | 251 | 500 | £150 | £324 | £85.50 | £30.00 |
| Tier 4 | 501 | 1,000 | £150 | £432 | £114.00 | £40.00 |
| Tier 5 | 1,001 | 2,500 | £200 | £540 | £142.50 | £50.00 |
| Tier 6 | 2,501 | 5,000 | £200 | £1,080 | £285.00 | £100.00 |
| Tier 7 | 5,001 | 7,500 | £350 | £2,160 | £570.00 | £200.00 |
| Tier 8 | 7,501 | 10,000 | £350 | £4,050 | £1,068.75 | £375.00 |
For larger than 10,000 customers, please contact our team at [email protected]
- 5% discount for quarterly payments
- 10% discount for annual payments
- Community Interest Companies (CIC) of <= 500 customers receive a 50% discount on these monthly recurring prices via the discount code available by request
- Prices listed exclude VAT