CWP/CSP – Common Switching Platform (CSP) service

Switch your customers seamlessly with CWP/CSP


What is One Touch Switching?

One Touch Switching is a regulatory requirement mandated by Ofcom for Retail Communication Providers (RCPs) serving residential customers. The deadline for compliance was September 12, 2024.

CWP/CSP serves as a Full Management MAP to the OTS Hub

We handle everything, including billing, so you can focus on your core business. As a Full Management MAP we’re responsible for:

  • Platform & Service
  • Contract – Membership Agreement
  • Billing
  • Onboarding Support
  • Testing and Production Readiness
  • First-line Support for any technical issues

Common Switching Platform features

The CSP service includes:

  • A switching service fully compliant with the latest OTS process and Application Programming Interface (API) standards
  • An ability to switch broadband services as a gaining, or a losing provider (consumer and business broadband switching)
  • Consume the service through an API integrated to your Business Support Systems (BSS) or through our web portal
  • Comply with the Ofcom 60 second response SLA by uploading your match data to our platform
  • Option to use our web-plugin provision to maximise automatic capture of customers wishing to switch via your website.
  • Handle RCP to RCP out-of-process tickets via API or web portal
  • An ability to switch broadband services today between our growing number of members and with TOTSCo connected retailers as soon as their platform is available
  • Reporting metrics and graphs that show how well your switching process performs
  • A tiered membership structure providing switching services at lowest cost as we are a member owned not for profit organisation created to serve the UK telecoms industry with subscriptions from £54 p.a.
  • A set of professional services that help you integrate your BSS platform to the CSP service
  • A considerable member support structure with member portal, ticket management, extensive knowledge base and subscription management capabilities
  • Being a part of a growing number of likeminded members who wish to collaborate in their OTS journey and maximise the growth of their respective customer bases. Join our monthly stakeholder group calls.